Digital Delivery & License Activation
clon1x provides digital software licenses, API access keys, and cloud profile allocations. No physical goods are sold or shipped.
Immediately upon payment confirmation (whether completed via Monobank acquiring or cryptocurrency), your license key is automatically generated and added to your dashboard, and your profile quota is updated instantaneously.
Payment Methods (Visa, Mastercard, Monobank & Crypto)
clon1x provides official, secure payment options for all users worldwide:
- Bank Cards (Visa, Mastercard, Monobank, Apple Pay, Google Pay): Internet acquiring provided by Monobank (JSC «UNIVERSAL BANK»). We support cards issued by any bank worldwide. For payments made with cards of Ukrainian banks, settlements are performed in national currency (UAH) at the official bank exchange rate without hidden conversion fees. All card operations are protected by 3D-Secure 2.0 and PCI DSS standards.
- Cryptocurrency (CCPayment): Multi-chain gateway supporting 900+ coins and tokens (USDT TRC-20/ERC-20/Arbitrum/TON/BSC, USDC, BTC, ETH, TON, SOL, LTC, TRX, BNB).
Prepaid Transparency Guarantee
We do not perform silent background recurring rebills without your knowledge. Subscriptions are paid strictly for the selected period.
14-Day Refund Guarantee & Bank Card Policy
In strict adherence to the Law of Ukraine «On Protection of Consumer Rights» and international e-commerce standards, clon1x provides a 14-day Money-Back Guarantee for all new users purchasing paid subscriptions.
Key terms of the 14-day refund policy:
- Eligibility period: within 14 calendar days from the moment of initial payment.
- Refund destination: Card payments are refunded strictly to the SAME bank card from which the payment was originally performed.
- Return timeframe: Monobank processes and transmits the refund within 24 hours of approval. Arrival on your account occurs within 1 to 14 banking days, depending on the rules of your issuing bank.
- No hidden fees: clon1x charges no processing penalty fees for approved consumer refunds.
Strict Resource Usage Thresholds & Forfeiture of Refund Rights
Refunds are designed strictly for testing technical compatibility when the user has barely used the service. The right to a refund is completely forfeited and the payment is non-refundable if ANY of the following thresholds are reached:
- Profile Quota (>25%): The user created, imported, or launched more than 25% of profiles included in their purchased plan tier (e.g. on a 100-profile plan, creating or launching 26 or more profiles voids refund eligibility).
- Proxy Checker (>50 rows): The user validated, latency-tested, or fraud-checked more than 50 lines/rows of proxies in the built-in proxy manager.
- Cloud Storage (>5 MB): The user's encrypted cloud session databases, cookies, and local data occupied more than 5 MB of storage on the server.
- Abuse, Multi-Accounting & Exploits: The user operated multi-accounts (3+ accounts to circumvent limits), attempted vulnerability exploits, DDoS attacks, spam, or fraud. In such cases, the account is permanently banned without amnesty, profiles are purged from the database, and no refund is granted.
- Unsupported Operating Systems (Mac Intel & Linux): clon1x officially supports only 64-bit Windows (10/11) and Apple Silicon Macs (M1–M4+). Intel-based Mac devices and all Linux distributions are strictly NOT supported. Because a permanent Free tier (2 profiles, no card needed) is provided to verify hardware compatibility before purchase, inability to run the software on Mac Intel or Linux does not qualify for a refund.
Blockchain Settlement & Cryptocurrency Specifics
Due to the irreversible nature of decentralized blockchain networks, cryptocurrency transactions confirmed by network validators are permanent and cannot be reversed by the sender or the merchant. Consequently, cryptocurrency payments are final.
If a technical malfunction on our platform prevents access to purchased features or delays automated activation, our support team will individually investigate and ensure prompt fulfillment or balance credit.
Network Errors, TxID Verification & Overpayments
Our support team assists with all payment adjustments and checkout discrepancies:
- Underpayment: If network or exchange fees caused an underpayment, we guide you on topping up the remaining balance or adjusting profile quotas.
- Overpayment or Double Payment: Extra funds will be converted into extended subscription duration, additional profile seats, or refunded according to card policy.
- Delayed Confirmation: If high network congestion caused confirmation after invoice expiration, simply share your order ID or TxID and your key will be activated.
Risk-Free Permanent Free Tier (2 Profiles)
We encourage every user to test clon1x thoroughly before purchasing paid tiers. Our Free tier includes 2 fully isolated profiles forever with authentic Chromium fingerprinting, proxy support, and cloud session sync, without requiring any credit card or payment information.
clon1x works exclusively on 64-bit Windows and Apple Silicon Mac (M1–M4+). Computers running Mac on Intel processors and all Linux operating systems are strictly unsupported. Please make sure to download and launch the client on your hardware before purchasing, as incompatibility with unsupported platforms does not qualify for refunds.
How to Submit a Refund or Support Request
To submit a refund request or resolve an order issue, please complete the following steps:
Prepare your account email, order ID, and transaction date (found in your receipt or dashboard).
For bank cards, provide the last 4 digits of the card. For crypto payments, provide the transaction hash (TxID).
Send your request to our official support email [email protected] or message our Telegram bot @clon1x_bot ↗ stating your refund reason. Our compliance specialist will acknowledge and process it.
Response & Bank Return Timelines
Our support engineers process billing and refund requests daily:
- First Support Response: typically within 2-6 hours during business hours.
- Refund Approval: within 24 hours from receipt of the complete inquiry.
- Bank Card Crediting: from 1 to 14 banking days depending on the cardholder's issuing bank.
Support, Email & Telegram Contacts
We prioritize direct, transparent human communication. For all billing, refund, or technical inquiries, contact us:
clon1x Billing & Support
Email: [email protected]
Telegram: @clon1x_bot ↗
Support hours: Daily 09:00 - 21:00 (online response guaranteed within 2 hours)